Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy explains how iDe Medical LLC (“iDe Medical,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, submit information through our forms, or purchase products. By using our website, you consent to the practices described in this Policy. This Policy is incorporated into and forms part of our Terms and Conditions.
2. Information We Collect
Information you provide directly. When you complete a lead collection form, create an account, or place an order, we may collect your name, telephone number, email address, billing and shipping address, and, in limited cases, the date of a surgical procedure that you choose to provide.
Payment information. When you purchase products through our storefront, payment is processed by a third-party payment processor. We do not store full payment card numbers on our systems.
Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, and the dates and times of your visits, through cookies and similar technologies.
3. Information Collected for Product Sizing
Some products require us to ask questions in order to determine the size that would be most appropriate for a patient. For these products, we may collect information such as height, weight, or specific body measurements. Any sizing information you provide is collected and used solely for the purpose of identifying the correct product size. We do not use this information for any other purpose, and we do not sell or share it with third parties except as necessary to fulfill your order. We retain sizing information only for as long as needed to complete and support your order.
4. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and follow up on leads you submit;
• Process, fulfill, and ship your orders;
• Create and manage your account;
• Communicate with you about products, services, and promotions you may be interested in;
• Verify professional credentials where required for the purchase of certain products;
• Operate, maintain, improve, and secure our website; and
• Comply with legal, regulatory, and contractual obligations.
5. The Surgery Date Information
Where you choose to provide the date of a surgical procedure, we use this limited information solely to provide you with relevant product information and support, and to assist our customers and their healthcare providers. We do not request, and ask that you do not submit, any further medical or health details, diagnoses, or treatment records through our website. We are not a HIPAA covered entity acting in that capacity through this website, and information submitted here is treated as general contact information rather than protected health information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze site traffic, and understand how visitors use our website. You can adjust your browser settings to refuse cookies, although some features of the website may not function properly as a result. We may use third-party analytics providers that collect information through these technologies.
7. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service providers who perform functions on our behalf, such as payment processing, shipping, hosting, email delivery, and customer relationship management;
• Product manufacturers or partners where necessary to fulfill an order or respond to your request;
• Legal and regulatory authorities when required by law, subpoena, or other legal process, or to protect our rights, property, or safety; and
• A successor entity in connection with a merger, acquisition, or sale of assets.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
9. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
Marketing communications. You may opt out of promotional emails at any time by following the unsubscribe instructions in those messages. We may still send you non-promotional messages related to your account or transactions.
Access and correction. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond consistent with applicable law.
Do Not Track. Our website does not currently respond to “Do Not Track” browser signals.
11. Children’s Privacy
Our website is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this document reflects the most recent revision. Your continued use of the website after changes are posted constitutes acceptance of the revised Policy.
14. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:
iDe Medical LLC
1521 E. Best Dr.
Arlington Heights, Illinois
